Support

We're a small team and we read every message.

Email us at [email protected]. Tell us your iPhone model, your iOS version and what happened, and we'll reply as soon as we can.

Common questions

My prayer times differ from my masjid's

Times are calculated for your location with the methods you choose, so a few minutes' difference from a masjid timetable is normal. To get closer:

  • check your location or city is right;
  • in Me, set the Asr method (Earlier or Later Asr) and the calculation method your masjid uses;
  • if you're far north or south, check the summer Fajr and Isha setting.

Where they still differ, follow your masjid.

My notifications aren't arriving
  1. Open iOS Settings › Notifications › Mustaqeem and check Allow Notifications is on, with Lock Screen and Banners ticked.
  2. If you use Scheduled Summary, make sure Mustaqeem is set to deliver immediately rather than in the summary.
  3. Check a Focus mode isn't silencing the app.

Still nothing? In Mustaqeem, open Me and tap the version number under the About card 7 times. This opens Notification diagnostics. Tap “Send test notification in 10 seconds” and lock your phone. If it doesn't arrive, tap “Copy report” and paste it into an email to [email protected].

Restoring my purchases on a new phone

Sign in with the same Apple ID, then open Me › Subscription › Restore purchases, or tap Restore on the Premium screen. To manage or cancel your subscription, go to iOS Settings › your name › Subscriptions.

Redeeming a gift

Open the gift link on your iPhone and tap Open in Mustaqeem. Or open Mustaqeem, go to Me › Redeem a gift and type the code. If you don't have the app yet, download it first and then open the link again.

Deleting my account

Your community account is deleted from our server straight away when you go to Me › Account › Delete account. A copy of your data is in Me › Account › Download my data. To erase everything the app keeps on your iPhone, use Me › Account › Erase data on this phone. Neither cancels a subscription; do that in iOS Settings › your name › Subscriptions.

Turning off Lock In

Switch it off in Mustaqeem, or at any time in iOS Settings › Screen Time. Lock In never blocks phone calls or emergency services.

Turning off anonymous usage statistics

Open Me › Sources, privacy and terms and switch off “Share anonymous usage data”. See the Privacy Policy for exactly what it sends.